Política de reembolso

At Endoten.us, your satisfaction is our priority. If you’re not completely happy with your purchase of Endoten Control, our refund and return policy ensures a smooth and transparent process.

30-Days Return Policy

We offer a 30-days return policy, giving you 30 days from the date you receive your product to request a return.

To be eligible for a return:

• The item must be unused, in the same condition as you received it, and in its original packaging.
• A receipt or proof of purchase is required.

How to Start a Return

To initiate a return, please contact us at info@endoten.us. Once your request is approved, we will provide you with a return shipping label and detailed instructions on how to send your package back to us.

Important: Items returned without prior authorization will not be accepted.

Return Shipping

• The buyer is responsible for return shipping costs.
• We strongly recommend using a shipping service with tracking to ensure your return reaches us safely.

Damages & Issues

Please inspect your order upon delivery. If you find your item defective or damaged, reach out to us immediately at info@endoten.us so we can assist in replacing it with a new product.

Exchanges

If you wish to exchange your item, the fastest way is to return the original product. Once your return is accepted, you can place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you if your refund is approved. If approved, the refund will be processed automatically to your original payment method.

Please note:

• Refunds may take up to 15 business days to reflect in your account, depending on your bank or credit card provider.
• If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at info@endoten.us.

For any questions or assistance regarding returns, exchanges, or refunds, feel free to contact our team at info@endoten.us. We’re here to help!